Delivery and Returns

Covid-19 Update

We continue to operate business as usual with the website open 24/7 and our customer service (phone, chat, email) available during normal business hours.

Delivery

We aim to dispatch orders within 3 working days. Standard delivery charges within mainland UK start from £3.50 and will be sent either by First Class Mail, Parcelforce or with a reputable courier company. Heavier or high value items and deliveries to destinations outside of mainland UK may be subject to an additional charge which will be calculated at checkout.

If you require expedited delivery please contact us by phone at 0747 425 5657and we will be happy to arrange this for you.

International delivery

Due to the current situation, we could not able to offer international delivery.

Loss and Damages

We wrap all items securely in reusable packaging to minimise the possibility of damage to goods in transit. In the unfortunate event that your order arrives damaged or faulty please contact us immediately at 0747 425 5657 or email shop@haticexinterior.com

If your item(s) have not reached you with 7 days please notify us by email: shop@haticexinterior.com

If we are unable to fulfil your order we will contact you as soon as possible to make alternative arrangements.

Faulty items

If the item(s) you receive are faulty please notify us immediately at 0747 425 5657 or email shop@haticexinterior.com.

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of receipt or purchase. An item damaged as a result of wear and tear is not considered to be faulty.

Handmade items may have slight variations in design and colour due to the nature of their crafting. This is part of the charm of a handmade item and should not be viewed as a fault.

Returns

We hope that you enjoy your purchases from HaticeXinterior as much as we have enjoyed sourcing and designing them. If, however, you are not satisfied with your purchase(s) you may return them to us within 14 days of receipt for a refund. Please note that goods must be returned in immaculate unused condition, free of damage, smoke or perfume smell or pet hair, and in their original packaging.

In order to return an item please follow the following steps:

1. Notify us of your return by calling 07474 255657 or emailing shop@haticexinterior.com

2. Carefully re-package the item(s) you wish to return complete with any original packaging and return the item to our store address: 26 Dublin Street, Edinburgh, EH3 6NN within 14 days of receipt of your order. We recommend using a reputable courier service or sending recorded delivery with adequate insurance as the parcel is sent at your own risk. HaticeXInterior is not responsible for the return costs.

3. Refunds will be made to the original form of payment within 30 days of receipt of the returned items. Shipping costs are non-refundable.

Please note that items returned after 14 days will not be accepted or refunded.

Please note that custom-made or bespoke items cannot be returned or refunded unless they are damaged or faulty.